If you have logged into another location using the same username and password, log out to use the Sirius XM app.If you encounter this message something is preventing the application from connecting to Sirius XM.Helpful tips and procedures to improve performance of your Sirius XM radio can be found at Installation Help.
Make sure the Sirius XM antenna cable is not bent or broken.
Turn your Sirius XM radio off, then on, to reset this message.
To minimize data charges on your phone, if you have been listening for 90 minutes without changing channels, the app will check to ensure you want to continue listening in case you have left the app playing by mistake. Updated applications for each smartphone model may not be released simultaneously.
Do not update your current application until you receive an update notice on your mobile device.
This could be because we are updating our system in which case service should return shortly thereafter.
If this issue persists for more than two hours it is probably best to attempt restarting, logging out and back in again, or even reinstalling the app.
If you are parked in an underground garage, you should receive a signal after leaving the garage.
Make sure the Sirius XM antenna cable is firmly and securely plugged into the cradle.
Sirius XM radios have been designed to provide you with trouble-free performance without the need for servicing.